You are online and suddenly there is a warning that you have a virus or malware and Microsoft (or someone else concerned) wants you to call...
Microsoft is not contacting you. This is a browser pop-up scam. All you have to do is close the browser to get it to stop -- but the scammers make it difficult. Here's how to shut them out:
You open the task manager and "end task" for the browser you were using (be it Internet Explotrer, Firefox of Chrome.
1.) On your keyboard, press the keys CRTL and ALT and Delete
You will see this screen:
2.) Then choose Task Manager and you will see:
3.) Then choose the browser (in this case Chrome)
and hit End Task
And the warning should disappear.
Spring Creators Update (1803) should be out in the next week or so. If you have any problems updating, give me a call.
Security researcher Michael Myng found the keylogging code in software drivers preinstalled on HP laptops to make the keyboard work. HP said more than 460 models of laptop were affected by the "potential security vulnerability." It has issued a software patch for its customers to remove the keylogger.
The affectedlaptops annd update are available at:
There is a virus circulating: UPS/Fed Ex/USPS Delivery Failure. It has been used for several years, most often near the holidays.
How it works:
You will receive an e-mail (allegedly) from UPS, Fed Ex, or USPS -- along with a packet number. It will say that they were unable to deliver a package sent to you on such-and-such a date. It then asks you to print out the invoice copy attached or click on a link for more information.
DON'T TRY TO PRINT THIS OR CLICK ON LINK -- IT LAUNCHES THE VIRUS!
Look in the email header to see who actually sent it to you.
BIG exploit, also known as wncry or wcry ransomware.
It can encrypt all your personal files and charge a ransom of you ever want to be able to see them again... a patch was issued by Microsoft in March, but if a system was not updated it could still be vulnerable. More likely to happen with older systems -- but MS has issued patches even for XP.
I don't use it or install it, but I have had several customers who use webroot antivirus (suggested by some other "computer guy") -- might be a good time to consider my recommendation of Panda Antivirus or Avira, if you are sticking with the free stuff.
You should be using Firefox on XP or Vista, as it is the only browser still being updated for those old operating systems. (Until September, 2017)
Now GMail won't work anymore unless you use HTML Mode.
To switch to HTML Mode, go to this link:
GMail HTML switch
To switch back to standard view: GMail Standard
Get rid of it!
It has unpatched security flaws for over four months that Apple never fixed, and now the company says it is simply dropping support for the software on Windows. Uninstall it -- it is not needed for recent versions of itunes. http://fortune.com/2016/04/15/lose-quicktime-pc/
A new "Your files have been encrypted" scam
But this one not only encrypts your files, it also starts deleting them after each hour... and if you reboot deletes a whole lot at once.
Because of this you can't shut down and bring it in to my shop. Thankfully, there is a solution for you at:
bleepingcomputer.com where they tell you what steps to take along with a download to help decrypt your files.
If you have trouble folloing the instructions, give me a call.